Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The Receptionist serves as the first point of contact for members and guests at Elevate Fitness. This role is vital in setting the tone for the member experience, handling all front desk operations including check-ins, inquiries, bookings, and sales with professionalism and energy. The Receptionist supports gym operations by maintaining accurate records, processing transactions, and delivering high-quality service that reflects the brand’s premium positioning. Key Responsibilities: • Greet members and guests warmly and professionally • Manage member check-in/check-out and class bookings • Handle phone, email, and walk-in inquiries • Process payments for memberships, classes, and retail items • Maintain a clean and organised front desk area • Support administrative tasks and coordinate with other departments • Assist in promoting membership options and special offers Accountabilities: • Accurate and timely completion of transactions and bookings • Positive member experience at point of entry and exit • Organised, branded front-of-house presence • Required Behaviours • Welcoming, professional, and enthusiastic • Punctual and dependable • Calm under pressure with strong communication skills • Detail-oriented and proactive Required Qualifications: • Minimum 1–2 years' experience in a customer service or front desk role • Experience in a gym, hotel, salon, or wellness environment preferred • Strong verbal and written communication in English (Arabic is a plus) • Comfortable using POS systems, CRM, and booking software • Basic administrative and computer skills Contractual Terms: • Full-time, shift-based over 6 days per week • Uniform provided • 30 calendar days annual leave • Overtime pay for additional hours • Notice period: 1 month

Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The Admin / Membership Executive is responsible for managing all administrative processes related to member onboarding, renewals, and billing. This role plays a critical back-office support function while also being client-facing when needed. The role requires accuracy, discretion, and the ability to work across teams to ensure members have a smooth and seamless experience, both financially and operationally. Key Responsibilities: • Process new memberships, cancellations, upgrades, and renewals • Track member payments, invoicing, and outstanding balances • Maintain and update CRM system with accurate member data • Generate weekly and monthly reports on membership trends and revenue • Support reception and sales teams during peak times • Ensure GDPR/data privacy compliance and secure handling of member records • Assist with bulk communications and promotions Accountabilities: • Timely and error-free membership processing • Financial record accuracy and reconciliation • Clear, organised membership documentation and communications Required Behaviours: • Highly organised and detail-oriented • Discreet and professional with sensitive data • Friendly and supportive with a customer-first approach • Analytical and deadline-driven Required Qualifications: • Minimum 2–3 years' experience in an administrative, billing, or membership-related role • Prior experience in a fitness club, hotel, or customer membership environment preferred • Strong computer skills including CRM systems, Excel, and reporting tools • Basic accounting or invoicing knowledge • Excellent written and verbal communication Contractual Terms: • Full-time, 6-day week • 30 calendar days annual leave • Uniform provided • Notice period: 1 month

Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The In-House Personal Trainer is responsible for delivering personalised fitness training and coaching to Elevate Fitness members. This role combines service excellence with expert fitness knowledge to support clients in reaching their health and wellness goals. Trainers are also expected to promote PT packages, provide general floor supervision, and represent the brand's premium training offering. Key Responsibilities: • Conduct personal training sessions tailored to individual member goals • Perform client assessments, set fitness objectives, and track progress • Provide support and advice to members on the gym floor • Promote PT packages and drive new business through engagement • Maintain professional, safe, and effective workout environments • Assist in the delivery of small group sessions when required • Keep training logs, update client notes, and ensure adherence to safety standards Accountabilities: • Client satisfaction and retention • Achievement of personal training session targets • Positive member interaction and gym representation Required Behaviours: • Energetic, motivational, and professional • Approachable and personable with strong interpersonal skills • Commitment to member wellbeing and transformation • Team player willing to assist across gym activities Required Qualifications: • Minimum 2 years' experience in personal training or coaching • REPs UAE / CIMSPA Level 3 Personal Training certification or equivalent • Up-to-date CPR and First Aid certification • Proven track record of client results and engagement • Knowledge of strength training, cardio, mobility, and nutrition fundamentals Contractual Terms: • Full-time, 6-day week including peak shifts (early mornings/evenings) • Access to gym facilities • Uniform provided • Annual leave: 30 calendar days • Notice period: 1 month

Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The Gym Floor Coach is responsible for maintaining a safe, engaging, and supportive environment on the gym floor. This role involves assisting members with equipment, ensuring proper usage, monitoring for safety, and delivering excellent customer service. The Gym Floor Coach also contributes to the energy and cleanliness of the gym, reinforcing Elevate Fitness’s premium standards and helping members feel confident and comfortable during their workouts. Key Responsibilities: • Supervise the gym floor and monitor member activity for safety • Demonstrate correct equipment use and assist with form adjustments • Greet and engage with members regularly to build rapport • Support class transitions and ensure areas are set up/cleared as needed • Maintain gym cleanliness including weight re-racking and wiping equipment • Report any maintenance issues or safety hazards promptly • Assist in new member orientations and floor tours Accountabilities: • Member safety and comfort on the gym floor • Clean, organised, and presentable environment • Friendly and responsive interaction with members Required Behaviours: • Energetic and observant • Approachable and helpful at all times • Professional and respectful under pressure • Punctual and self-motivated Required Qualifications: • 1–2 years’ experience in a gym or fitness environment preferred • Basic knowledge of fitness techniques and gym equipment • Strong interpersonal and communication skills • First Aid/CPR certification (or willingness to obtain) • Physically fit and capable of standing, walking, and lifting during shifts Contractual Terms: • Full-time, 6-day week including peak hours and weekends • Uniform provided • 30 calendar days annual leave • Access to gym facilities • Notice period: 1 month

Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The Barista / Café & Retail Staff is responsible for the smooth operation of the in-house health café and supplement retail area. This role involves preparing and serving beverages, snacks, and protein shakes while ensuring a clean and welcoming environment. Team members also assist with promoting retail products, maintaining stock levels, and ensuring compliance with food safety and brand standards. The position plays a key part in supporting the community vibe of Elevate Fitness. Key Responsibilities: • Prepare and serve drinks, smoothies, shakes, and light snacks to members and guests • Maintain cleanliness and hygiene of café counters, machines, and seating areas • Handle point-of-sale transactions and manage cash/card payments • Monitor stock levels and replenish supplies as needed • Upsell supplements, snacks, and branded merchandise • Provide product knowledge and recommendations to members • Support café promotions and seasonal offerings Accountabilities: • Fast, friendly, and accurate service delivery • Clean, organised café and retail display area • Compliance with food safety and hygiene standards Required Behaviours: • Friendly and upbeat customer service • Attention to cleanliness and detail • Reliable and adaptable team player • Proactive and engaged in a fast-paced setting Required Qualifications: • 1–2 years' experience in a café, juice bar, or retail role • Barista or F&B background preferred • Basic food safety and hygiene awareness • Good spoken English and communication skills • Comfortable working with point-of-sale systems and handling cash Contractual Terms: • Full-time, shift-based 6-day week • Uniform and meals during shift provided • 30 calendar days annual leave • Notice period: 1 month

Reports to: Gym Operations Manager Location: Elevate Fitness – Dubai Role Overview: The In-House Group Class Trainer is responsible for delivering engaging, safe, and effective group fitness classes that align with the Elevate Fitness brand and programming. This role plays a key part in the member experience by building community, boosting motivation, and ensuring high-quality instruction across a variety of disciplines such as HIIT, strength, mobility, spinning, and wellness-based formats. Key Responsibilities: • Deliver scheduled group fitness classes with energy and professionalism • Create structured class plans with warm-up, core workout, and cool-down • Engage and motivate members during each session, ensuring safety and inclusivity • Monitor participant form and provide modifications as needed • Track attendance and gather class feedback • Collaborate with management to design new class formats or seasonal offerings • Maintain cleanliness and readiness of group training spaces Accountabilities: • Class quality and participant satisfaction • Attendance rates and member feedback • Consistent class delivery aligned with brand tone and training standards Required Behaviours: • Dynamic and motivating coaching style • Enthusiastic and approachable • Punctual, reliable, and prepared • Passionate about group training and community building Required Qualifications: • Minimum 2 years’ experience teaching group fitness classes • Certification in relevant fitness formats (e.g., Les Mills, Spinning, Yoga, Functional Training) • CPR/First Aid certification • Strong group facilitation and communication skills • Energetic presence and member-oriented mindset Contractual Terms: • Full-time, 6-day week with fixed or rotating class schedule • Access to gym facilities • Uniform provided • 30 calendar days annual leave • Notice period: 1 month